I need this thing overnight! Can you do it?
You bet! Contact us prior to placing your order if it's an emergency, and we'll get it out the door the same day. We offer express shipping options with UPS.
Where is my item?
Login to your account and check your order status. We typically process orders within the same day. Once your order is shipped, a tracking number is attached to your order status. We will constantly keep you posted on your order status via email.
Who do you ship with?
All our parcels are shipped through UPS or USPS. We ship with UPS because of their:
How do freight shipments work?
For any heavy or over-sized items that need to be shipped freight, we provide you with a freight quote. Due to the amount of volume we move with transport companies, we are offered very good incentives, and we forward these savings to you!You are of course more than welcome to arrange your own shipping. Simply inform us that you will be arranging your own shipping, and be sure to send us all necessary documents to facilitate the shipping process. We'll make sure your shipment is ready to go.We always palletize, strap and shrink wrap and label all shipments to avoid damages.
Can I use my own account for collect shipping?
Sure you can! We can ship collect on your UPS account. Be sure to provide us with your account number and your order details.
A note on shipping...
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.We have multiple shipping locations, in both Canada and the USA. We are capable of shipping to the USA via our Ohio warehouse and we ship within Canada via our Brampton warehouse, depending on where the item is located.Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.