Terms of Use

Terms of Use


The following terms and conditions govern the sale by NRI INDUSTRIAL SALES LLC ("Seller", “us”, and “we” ) to Customer of the products and services (the "Products") listed for sale on NRIPARTS.COM and/or http://stores.ebay.ca/NRI-Industrial-Sales and/or http://stores.ebay.com/NRI-Industrial-Sales (the “Website”) by making an offer to purchase, purchasing, or accepting delivery of Products, Customer agrees to be bound by and accepts these terms and conditions.

  • 1. Prices and Payments
    • (a) The Customer understands that he or she will have to provide credit card or other payment information (the "Information") to the Seller in order to be able to purchase Products and services provided on this Website. The Customer represents that the Information provided shall be accurate and complete. The Seller will use the Information to charge the Customer for any purchased Products on this Web site. The Seller wants its Customers to feel safe and secure when purchase Products on our Website. For this reason we manually enter into PayPal the credit card information you provide via telephone, and do not store your credit card on or via our servers. Once received and sent to PayPal, Seller does not transmit your credit card information over the Internet again.
    • (b) Even with the very best protection policies and safeguard procedures in place, there is always the remote possibility of fraud. If you believe unauthorized use of your credit information has occurred, follow the reporting procedures defined by your credit card's issuing bank and contact the Seller immediately.
    • (c) The Seller reserves the right, in their sole discretion, to make any necessary updates, modifications and adjustments at any time without prior notice to Product descriptions, warranties, and prices, due to errors, product unavailability, changing costs, new market conditions, or any other business factor.
    • (d) All prices are subject to applicable provincial, state, local, and federal sales tax, handling charges and shipping charges in accordance with the Seller’s policies.
    • (e) All orders for shipment outside of United States may be subject to additional taxes, shipping charges, customs and duties, all of which shall be paid and provided for solely by the Customer.
    • (f) Payment is required at the time of purchase. Upon clicking “Confirm My Purchase” you acknowledge that you are agreeing to pay in full for the Product(s) ordered and that refunds will only be provided in accordance with the within Terms and Conditions of Sale.
  • 2. Shipments
    • (a) All Products are ordered, shipped and charged directly from the Seller. The Seller will answer all questions regarding your purchase. Customer Support contact information will be provided in your order confirmation. Product is not shipped on approval, so please be sure to check carefully the specifications and description of the Product and to ensure it fits with the application of the Product(s) you have selected when you place your order. Please be sure of all shipping information before ordering, as shipping address changes will not be allowed after order placement of an order on the Website.
    • (b) The Seller will insure the shipment of Products through its own carrier, and in the event of aloss Seller will file a claim on your behalf for the original value paid for the Products, and you hereby subrogate all your rights pursuant to this claim to Seller upon Seller providing you with a refund of the original value you paid for the Product.
    • (c) If you opt to ship your Products collect via the Seller’s UPS account, you agree that in the you shall be responsible for any expenses incurred by the Seller in collecting the amounts due in the event of non-payment for any reason, such expenses including but not limited to shipping costs, fees paid to collections agencies, bank fees for insufficient funds, and the Seller’s legal fees on a substantial indemnity basis. The availability of collect shipping for a given shipment is subject to UPS policies and Seller’s sole discretion.

      You may also arrange your own shipping of Products by retaining your own carrier. All Products are freight on board at the Seller’s warehouse, and you assume all risk and liability for any shipping costs from that point.
    • (d) If a Product is in stock and you have opted for Seller shipping, Seller will ship that Product within 24 hours of the time of the order provided the order is received before 3 p.m. on that day (“Cutoff Time”). Seller may offer express and/or same day shipping for orders placed before the Cutoff Time, depending on your location. If the order is placed after the Cutoff Time, the Products in stock will be shipped within 48 hours. Seller will upload tracking numbers to you once the Products have been shipped.
    • (e) You are responsible for all applicable import or customs duties, taxes, and charges, and such duties, taxes and charges are not included in the item price or shipping cost. Any information provided by the Seller regarding applicable import or customs duties, taxes, and charges should only be used as a guideline, as these charges are subject to change.
    • (f) Territorial Restriction

      The Seller's Web site can be accessed from United States and other countries around the world. The Customer understands that some or all Products provided on this Web site may not be available for purchase to persons or entities residing in certain jurisdictions or geographical areas. The Seller reserves the right, in their sole discretion, to exclude or otherwise limit the provision of any Product to a person or entity residing in any jurisdiction or geographical area. The Seller does not represent or warrant in any way that any Product provided on this Web site will be available for purchase to the Customer.

    • (g) Warranty
      • (i) Unless otherwise provided in these Terms and Conditions of Sale, the Seller provide this Web site, the information contained within it, and the associated products and services "as is", and expressly disclaim any warranties of any kind, whether expressed or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular use. The Seller does guarantee that any Products you purchase that are categorized as New, New Other, Refurbished or Used will be in good working condition at the time of delivery.
      • (ii) Any warranty that is provided in respect of the purchase of any Product on this Website is provided solely by original equipment manufacturer and not by the Seller.
      • (iii) The Seller makes no representations or warranties with respect to the availability of any warranties for Products.
      • (iv) Extended Warranty Terms - available at https://www.nrisolutions.com/MediaPDF/extended-warranty-terms.pdf
  • (h) Returns
    • (i) Returns for Damage/Unable to Meet Lead Time

      If you purchased products from us and you wish to return them due to damage or because we’re unable to meet the estimated lead time we’ve advertised, we offer a 30-day return period.

      To qualify, all of the following conditions must be met: (a) return criteria: the product is being returned because it is broken (only for New, New Other, Refurbished and Used Condition products), was damaged during shipping, or in the case of back-ordered products, because we’re unable to meet the estimated lead time by two days or more; (b) the customer returns the product in accordance with the return shipping requirements set out on this website; (c) upon receiving the returned product, we inspect it and in our reasonable opinion it meets the return criteria above; (d) products identified and purchased as New must be returned in their original packaging; removing a New product from an original manufacturer’s packaging or tampering with any factory seals voids any refund or return request; all security seals must be in an unmodified state and match our records to meet this condition.

      If in our sole discretion we determine that these conditions are met, we will: (a) provide an exchange of the returned product for another identical product; or (b) issue a full refund of the purchase price paid plus shipping and handling charges paid. Any requests for refunds under this policy must be made within 30 days of the customer receiving the product from us. Any requests after 30 days will not be accepted.

    • (ii) Returns for Other Reasons

      You may return any product for “Buyer’s remorse”, or because it’s not appropriate for a particular use within thirty (30) days of purchase. If returning a product for these reasons, you remain responsible for the payment of all associated shipping, delivery, customs, import duties, taxes and V.A.T., as applicable. We also reserve the right to charge you an inspection fee if a returned product appears to be damaged, missing parts, or to not be the product delivered. In such cases, we reserve the right to deduct any such charges from the amount of any refund that may be paid.

  • 3. Limitation of Liability
    • (a) In no event shall the Seller be liable for any indirect, special, incidental or consequential damages arising from this Website, its contents or the purchase of any Products or services provided on this Website.
    • (b) The Seller makes reasonable efforts to ensure the accuracy and completeness of theinformation on this Website. The Seller shall not be liable for any loss or damage suffered due to inaccurate or incomplete information relating to a Product displayed or information provided on this Website.
  • 4. Entire Agreement
    • (a) These Terms and Conditions of Purchase and Sale, along with the policies referred to herein,constitutes the entire agreement between the Seller and the Customer, and cancels any written or oral agreements between the parties.
  • 5. General Terms
    • (a) Governing Law

      This Agreement and its performance shall be governed by the laws of the Province of Ontario without giving effect to applicable conflict of law provisions. You consent and submit to the exclusive jurisdiction of the courts located in the Province of Ontario, in all questions and controversies arising out of your use of the site and this Agreement.

    • (b) Assignment

      You may not assign, convey, subcontract or delegate your rights, duties or obligations under these Terms and Conditions of Sale.

    • (c) Modification

      The Seller may at any time modify these terms and conditions and your continued use of this site will be conditioned on the terms and conditions in force at the time of your use.

    • (d) Additional Terms

      Additional terms and conditions may apply to reservations, purchases of goods and other uses of portions of this Website, and you agree to abide by such other terms and conditions.

    • (e) Severability

      These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability for any other remaining provisions.

    • (f) Arbitration

      You agree to arbitrate any and all disputes under these Terms and Conditions of Sale, your use of the Website, or any other dispute with the Seller in accordance with the ADR Chambers Simplified Rules of Arbitration in Toronto, Ontario. The Seller may elect to proceed with arbitration or with a court proceeding.

  • 6. After Hours Order Fulfillment Callout Service Terms
    • 1. Customer must agree to all Terms of Use of this fulfillment service in addition to the Terms of Sale on our website at www.nriparts.com/terms. In the event of any conflicting terms, this Terms of Use will control.

    • 2. Customer must have an existing business account with NRI-Industrial to apply for and use this service with no minimum order amount.

    • 3. This service is available between the hours of 5:00 p.m. and 7:59 a.m. EST

    • 4. Customer must send all after hours requests to [email protected] or call the emergency line at 1-877-327-7661

    • 5. Customer must arrange for its own shipping carrier and provide a complete Bill of Lading to carrier. Carrier is responsible for shipping the goods; NRI-Industrial will not be liable for any loss or damage.

    • 6. Customer must prepay for the order before NRI-Industrial fulfills the order for shipment. Fee Schedule:

      $600 - Stock check fee (any activity other than order fulfillment)
      $750 - Order fulfillment fee
      $1750 - Major holiday order fulfillment fee
      • New Year's Day
      • Memorial Day
      • Independence Day
      • Labor Day
      • Thanksgiving
      • Christmas Day